Privacy policy
Last updated: May 2026
Who we are
This policy describes Hotel Rubiz ("we", "us") operating in Biratnagar, Nepal. By using our website, booking channels, or on-property services, you agree to this policy where applicable law allows.
Information we may collect
We may process contact details, account identifiers, booking and payment-related records, device and log data, and communications you send to us (including enquiry forms and email).
How we use information
We use data to provide reservations, food and restaurant orders, event enquiries, customer support, safety and security, analytics, and legal compliance. We do not sell your personal information.
Retention & security
We retain information as required for operations, accounting, disputes, and law. We apply reasonable safeguards appropriate to the nature of the data we hold.
Your choices
Where applicable, you may request access, correction, or deletion subject to legal exceptions. Contact us through the Contact page for privacy requests.
Updates
We may update this policy to reflect product, legal, or operational changes. Continued use after updates constitutes acceptance unless otherwise required by law.